Welcome to the Mercy General Smartphone Application, built by Patient Access Solutions.
We have developed this app for patients and their loved ones to use as a personal concierge before, during, and after your visit to Mercy General. From remembering where you parked your vehicle, digitally checking in for your appointment, helping you navigate the hospital campus, to checking on a loved ones surgical status, recording audio discharge instructions...even having a secure video doctor visit from the convenience of your home, this app has it all.
This app was also built for providers to take everything your patient needs access to and put in in their pocket, while harnessing the best in digital mobile technology to drive patient satisfaction and service recovery. Beyond packing the application full of the streamlined technology your patients want, weve added a nimble survey feature called MyVoice. MyVoice is a clinical business tool that engages and empowers your patients and visitors. MyVoice is your real-time survey instrument for gauging your day to day processes, and identifying areas of improvement. Aggregate data is reported to you on a monthly and quarterly basis, exposing trends much faster than today’s antiquated data collection process. Triaged real-time feedback allows immediate service recovery while patients and families are in your hospital. MyVoice empowers patients and their loved ones to engage with your system. With MyVoice, you can receive immediate feedback from those who matter the most and gauge your new initiatives in real-time without the time-lag associated with third party evaluations.